Policy Privacy

Decenio works based on transparent and reliable processes. This commitment is reflected in the day-to-day relationships with our customers, employees and suppliers. The privacy and security of the data you entrust to us are an absolute priority for us.

  • Use and protection of your personal data

    Decenio is responsible for complying with the provisions of EU Regulation 2016/679. Whenever you have any doubts about the use we make of your personal data, we will be available via email customercare@decenio.com 
  • Data Privacy

    To ensure the protection of your personal data, DECENIO has developed a set of security measures. The user, when making his registration and / or online purchase authorizes the use of his personal data, as well as all the data transferred at the time of registration and / or online purchase.

    Within the scope of the online store on this website, DECENIO will only request the essential information to process the purchase, shipment of the order and the monitoring of the status of the same.

    Within the scope of the contacts established as a result of the completion by the user of any form on the website, or the contact that the user establishes through any of the digital channels listed on the website, namely the customer support email, there is a legitimate interest for the processing of personal data and in cases where there is a purchase or any transactional movement,  it is also a processing in the context of the performance of a contract. In contacts related to data management or exercise of the respective rights by the holder or any formal complaint, the processing of the data is carried out within the scope of compliance with legal obligations.

    The data may also be processed electronically for the personalization of the service offered, or, in pre-established cases, for communication purposes.

  • Updating, Confirming, and Removing Personal Data in Marketing Campaigns

    You can, at any time, by sending an email to customercare@decenio.com to request the update, confirmation or removal of your personal data, in particular your phone number or email, when communicating marketing / promotional campaigns. The option to remove and update data in email / newsletter campaigns is provided directly in the email / campaign itself.
  • Who is responsible for the processing of my personal data?

    The company responsible for processing personal data is the company Herbrand SA, headquartered at Avenida 1š de Maio Nš1666, 4485-105 Fajozes, Vila do Conde, Portugal.
  • What personal data can Decenio collect?

    In this Privacy Policy, the term "Personal Data" means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data may include, for example, name, tax identification number, contacts (physical or electronic), transactions and your interactions with us.

    We may also receive your personal data from other companies, namely when they collect, process or store it under a service provision contract.

    Decenio may collect the following categories of personal data:

    Customer data - email: when you subscribe to our newsletter;

    Customer data - name and tax identification number: when you purchase our products or services;

    User data with online purchases:

    The. User identification data - name, email, address, tax identification number: when making an online purchase;

    B. Customer data for home deliveries - name, address, postal code, telephone contact, email, purchase details: when requesting home delivery of the purchase made.

    Customer data for after-sales services - name, address, postal code, telephone contact, email, purchase details, article warranty: when you request the repair / arrangement of an article or make a quality claim;

    Recording of calls, emails or chats to remote contacts: when you contact the Customer support team.

    We never store credit card data or payment broker access data in whole or in part. The registration of this data is the sole responsibility of the payment methods provided (e.g. PayPal, Adyen, MB or MBWay).

  • Why and how does Decenio use my personal data?

    Depending on the purposes for which we process your data at each moment, as explained above, we need to process one or another data, which, in general, will be, as the case may be, the following:

    your identification data: for example, your name, surname, language and country from which you interact with us, contact details, etc .;

    economic and transactional information: for example, your payment or card details, information about your purchases, orders, returns, etc .;

    connection data, geolocation and / or navigation: for example, in the case of interacting with us via mobile or other;

    commercial information: for example, if you have subscribed to our newsletter, SMS, or

    data about your tastes and preferences. Remember that when we ask you to fill in your personal data to give you access to some functionality or service on the Platform, we will mark some fields as mandatory, as they are data we need to be able to provide you with the service or give you access to the functionality in question . Please note that if you decide not to provide us with this data, it may not be possible to complete your registration as a user or you may not be able to enjoy these services or features.

    We use your personal data for the following purposes:

    Marketing and direct marketing: to inform you about news and offers that may be of interest to you;

    Transaction management: for issuing invoices for the acquisition of goods and services;

    Package deliveries: so that we can deliver your purchases to your home, at a Pickup Point DPD or CTT, or at a Decenio Physical Store.

    Customer support contacts: in order to provide you with a support service, before, during and after the sale;

    Warranties and after-sales support: to allow you to access the repair services of the products you have purchased with warranty and we can proceed to their repair or replacement;

    Service management: in order to provide you with the service you have hired, for example, alerts or requests for the availability of product stock.

  • Who can Decenio share my personal data with?

    Decenio may communicate your personal data:

    the Group Cães de Pedra;

    to third-party Decenio service providers, namely, companies involved in the process of purchasing and managing collections, transportation, storage, marketing, website hosting and bank branches.

    Decenio uses subcontracting of suitable service providers, who will be able to process Customer data exclusively for the purposes established by Decenio, complying with the legal rules on personal data protection, information security and other applicable rules. These companies are provided with only the personal data necessary for the provision of the service in question.

    When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

  • How does Decenio protect my personal data?

    We have and apply robust information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. We assume in the matter of information security the same commitment to continuous improvement that we are guided by in our daily activity.

    Among others, we highlight the following measures:

    Restricted access to your personal data only by those who need it for the purposes set out above;

    Storage and transfer of personal data only in a secure manner;

    Protection of information systems through devices that prevent unauthorized access to your personal data;

    Implementation of mechanisms that guarantee the integrity and quality of your personal data;

    Permanent monitoring of information systems, in order to prevent, detect and prevent the misuse of your personal data;

    Redundancy of equipment for the storage, processing and communication of personal data, to avoid loss of availability.

    When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

  • Cookies

    We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us and, in certain cases, be able to show you advertising depending on your browsing habits.

    If you choose not to allow cookies, you have the possibility to disable cookies in the internet browser (browser) you use, but you should bear in mind that some web pages may not be displayed correctly.

    All navigation browsers allow the user to accept, refuse or delete cookies by selecting advanced browser settings. Cookies can be configured in the "options" or "preferences" menu. You should, however, be aware that disabling cookies may prevent some web services from functioning correctly, and may partially or fully affect your navigation on the site.

  • How can I exercise my Personal Data Protection Rights?

    In certain circumstances, you have the right to access or request from us:

    Additional information about the use we make of your personal data;

    Your personal data;

    That we transmit your personal data that you provided to another entity;

    Updating your personal data;

    Deletion of your personal data;

    Not to be subject to individual and automated decisions;

    Opposition to the processing of your personal data;

    Limiting the way in which we use your personal data while correcting them or clarifying any doubts about their content or about the use we make of them;

    The provision of a channel so that you can challenge decisions that are based on your personal data.

    You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data.

    The exercise of these rights is exceptional when your personal data are used to safeguard the public interest, namely in cases of detection and prevention of crimes.

    To exercise your personal data protection rights or whenever you have any questions about the use we make of your personal data, please contact us: customercare@decenio.com.