Terms and conditions

  • Terms and conditions

    The present terms and conditions establish the conditions that determine the use of this web page (“website”) www.decenio.com and the purchase by any customer (“buyer”) of products through the same to the Herbrand, S.A., (“Decenio”) registered under the number 513265228, whose head office is in Avenida 1º de Maio, 1666. 4485-105, Fajozes, Vila do Conde, Porto, Portugal.

    The "Buyer" means the individual who acts / buys as a final consumer, outside the scope of any business or profession.

    When using this website or placing an order through it, the customer must comply with these terms and conditions and the other policies announced on the website. If you do not agree with all terms and conditions and other policies, you should not use this website. The present terms and conditions and other policies published on this website are governed by Portuguese law, making the jurisdiction of Vila do Conde, Portugal, competent for any emerging issue, with express waiver of any other.

    The intellectual property right on this website, as well as its concept and contents, namely text, image, sound, belongs to Decenio. The customer may only use the website for personal purposes as a consumer. Total or partial reproduction of the contents, image identity or ideas for commercial purposes or their distribution or incorporation in any other physical or online location, regardless of the format, is strictly prohibited.

    Decenio is the legitimate owner of the displayed products, its brand and other industrial property rights that identify or protect the products or their characteristics, as well as any other emerging rights. The manufacture, sale, advertising, distribution or copying, by any means and format, physical or virtual, of products that incorporate distinctive trade signs owned by Decenio or similar to these or that exhibit characteristics protected by their industrial property rights are prohibited and liable to criminal prosecution. Unauthorized use of the Decenio trademark or any of its logos is also prohibited and subject to criminal prosecution. When making a purchase from Decenio, the customer is not granted any license or sub-license to exploit, in whole or in part, onerous or free, of any industrial property rights.

    By placing an order on this website, the Client consents to the processing of his personal data in accordance with the terms of the privacy policy and, declares and guarantees to Decenio that all data provided to Decenio are true and complete and that he will communicate immediately, in writing, any update of the transmitted data that may occur. When placing an order on this website, the customer declares that he is acting on his own behalf, that he can conclude the deal and that he will not subsequently sell or distribute the products by any means.


    When there are doubts as to the quality of the “Buyer's” final consumer or when orders do not respect the general conditions of sale presented here. These general terms and conditions of sale exclusively regulate the offer, acceptance of orders, transmission and shipments made through the website www.decenio.com.

    The "Buyer" must provide DECENIO with an email address, postal mail, or other data relating to another form of contact, which is correct and complete and accepts that DECENIO can contact him using these data, if deemed necessary.

    DECENIO reserves the right not to accept or cancel the order, even after automatic confirmation of the order, when doubts remain as to the quality of the “Buyer's” final consumer or the veracity of the information submitted.

    DECENIO may not process orders in the following cases:

    - Whenever there is not enough guarantee of good collection.

    - The product is no longer available (payments will be returned).

    - The billing information is not correct or verifiable.

    - The order is signaled by the automatic Security Systems as an incorrect order or an order susceptible to fraud.

    - Payment will not be received within 5 calendar days after acceptance of the order.

    - If there is evidence that the consumer is under the age of 18 or is not a final consumer.

    - If it is detectable that the price indicated in the Online Store is wrong.

    - If it is not possible to deliver the order to the respective address.

    - Orders are incomplete or incorrect.

    In these cases, DECENIO will inform, by email, the reasons why the sales contract was not made.

    By confirming the order details, you are accepting the general conditions of sale, as well as other conditions existing at www.decenio.com.

    Decenio owns the company's products until it has received full payment for all those products.