You have three free methods to return your order: free collection at home / place of work, return at Pick Up Point or delivery at Decenio physical store.
A return slip will be sent which must be glued to the outside of the package above the labels that were initially sent. This guide should be used for returns through the home and for returns at Pick Up Points (DPD and CTT).
When filling in the “Free home collection” option, the collection request is sent to the carrier DPD or CTT.
If you choose to return at Decenio Physical Store, simply return the return to the store and it will try to send it to our warehouses.
The return / exchange form must always be completed in your customer area so that we can receive information about what you want. The invoice must be downloaded from your customer area, printed and accompany the return so that, when we receive the return, we can identify the sale.
If you prefer, you can send your return by your own means. In this case, the cost of the shipment will be the customer's charge:
Decenio Online Department
Avenida 1º de Maio, 1666
4485-105 Fajozes, Vila do Conde