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Legal Infomation - Consumer rights

Under Decree-Law No. 74/2017, Decenio is present and available in the Electronic Complaints Book through the following page www.livroreclamacoes.pt/inicio


In case of dispute the consumer can appeal to the Court of Arbitration Centro de Arbitragem de Conflitos de Consumo do Vale do Ave:

Headquarters: Rua Alfredo Guimarães 1, 4800-019, Guimarães

Phone: +351 253 422 410

Fax: +351 253 422 411


More information is available in the Consumers Portal website: www.consumidor.pt.


Online Store Customer Support

Email: online@decenio.com
Phone: +351 252 230 502
Whatsapp: +351 910 043 958 (text messages only)
Working days from Monday to Friday 9am until 6pm (GMT)